Can't update Firmware, Profile, or PRL

I spent about an hour and a half or more on the phone today on two separate calls with Sprint tech support to fix several issues I've been having the past few days. Unfortunately, nothing got fixed. Even after resetting the phone back to the factory settings and deleting all of my apps and phone numbers. I had them backed up so that's no big deal. Three different reps went through the same steps to reset it and try to fix it. I tried to tell them the previous rep had me do the same things and it didn't help but oh well. They said I'll have to take it to a Sprint store and have them test it and see if it needs to be replaced. Besides the updates failing (where I'm getting error messages saying they failed to update), other problems I'm having are about half of my incoming calls lately have been going straight to voicemail and my phone never rings. Also, I can't connect to my home network. When I turn the phone's Wi-Fi on it says "Unable to scan for networks." Anyone else had any of these happen and if so, did you get it fixed or have to replace the phone?

personally id get the phone replaced

+1

why not? sprint happily replaces the phone in every case ive seen......and the moment is far superior to many of the android devices on the market

In my experience, when the Moment works, it's pretty darn nice! When it doesn't, it makes you want to say "Hulk smash!!!"
Also from my experience, today actually, they don't hesitate to order a replacement if needed. When they realized repairing mine was beyond their capabilities they placed the order. Only took a few minutes but I won't get it till Monday. Just wish it wasn't going to be refurbished. So it's quite possible I'll end up with a phone that is technically older than the one I have now.
@philbert1998: My problem hasn't been that the updates have stopped, they spit out error messages and have for some time now.