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Topic: Can't update Firmware, Profile, or PRL  (Read 6188 times)
munkytown
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« on: May 03, 2010, 10:16:38 PM »

I spent about an hour and a half or more on the phone today on two separate calls with Sprint tech support to fix several issues I've been having the past few days. Unfortunately, nothing got fixed. Even after resetting the phone back to the factory settings and deleting all of my apps and phone numbers. I had them backed up so that's no big deal. Three different reps went through the same steps to reset it and try to fix it. I tried to tell them the previous rep had me do the same things and it didn't help but oh well. They said I'll have to take it to a Sprint store and have them test it and see if it needs to be replaced. Besides the updates failing (where I'm getting error messages saying they failed to update), other problems I'm having are about half of my incoming calls lately have been going straight to voicemail and my phone never rings. Also, I can't connect to my home network. When I turn the phone's Wi-Fi on it says "Unable to scan for networks." Anyone else had any of these happen and if so, did you get it fixed or have to replace the phone?
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m3ander3
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« Reply #1 on: May 04, 2010, 08:24:03 AM »

what build/version are you on?
have you tried flashing to a different version?
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yourm0m1
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« Reply #2 on: May 04, 2010, 09:30:08 AM »

personally id get the phone replaced
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munkytown
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« Reply #3 on: May 04, 2010, 11:40:36 AM »

1.5 CL14. I have not rooted or anything. I'm not going to bother with 2.1 until it's officially released. I'm hoping they do replace it because as I stated in another post, I can't see 2.1 magically fixing all of these problems I've been having lately and I'm not about to wait another month or more for it to be released to find out.
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chibucks
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« Reply #4 on: May 04, 2010, 11:42:50 AM »

personally id get the phone replaced

+1
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Super Noob
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« Reply #5 on: May 05, 2010, 10:15:29 AM »

personally id get the phone replaced

+1

This is one of the reasons I can't whole-heartedly recommend the Samsung Moment to friends (because I don't screw friends over).  There have been several posts on here that state "you have a defective phone" or "you need to return the phone".  It seems that quality control on the Moment is hit and miss. 
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yourm0m1
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« Reply #6 on: May 05, 2010, 01:45:12 PM »

personally id get the phone replaced

+1

This is one of the reasons I can't whole-heartedly recommend the Samsung Moment to friends (because I don't screw friends over).  There have been several posts on here that state "you have a defective phone" or "you need to return the phone".  It seems that quality control on the Moment is hit and miss. 


why not? sprint happily replaces the phone in every case ive seen......and the moment is far superior to many of the android devices on the market
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philbert1998
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« Reply #7 on: May 05, 2010, 01:46:55 PM »

I've been having same problem for 3 days.I just got back from Sprint store & was told that all updates have been stopped pending the release of 2.1.I was told to expect it in a few days. Roll Eyes
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munkytown
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« Reply #8 on: May 06, 2010, 11:00:31 PM »

In my experience, when the Moment works, it's pretty darn nice! When it doesn't, it makes you want to say "Hulk smash!!!"
Also from my experience, today actually, they don't hesitate to order a replacement if needed. When they realized repairing mine was beyond their capabilities they placed the order. Only took a few minutes but I won't get it till Monday. Just wish it wasn't going to be refurbished. So it's quite possible I'll end up with a phone that is technically older than the one I have now.
@philbert1998: My problem hasn't been that the updates have stopped, they spit out error messages and have for some time now.
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philbert1998
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« Reply #9 on: May 07, 2010, 05:53:22 AM »

I was getting error messages also.That is why I went to the store.The tech took the phone & tried to get updates but he was told over the phone that updates for the current system have been suspended pending the release of 2.1.That is why we came to the conclusion that the release is to be soon. Smiley
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