Geek squad sucks

why would you buy a phone from best buy?

most everyone who knows how to perform general preventative maintenance on their pc's also knows that geek $quad should be avoided at all costs for everything.

I had the Geek Squad Black Tie Protection on my Instinct and I actually liked it a lot.  Basically, (as was my case) if they can't repair it, they just replace it with a new one.  Sure it may take a bit long, but personally, I'd rather do that than pay Sprint a deductible on top of their monthly fee for insurance.

That said, Geek Squad does suck.  But in the future use that to your advantage: if your phone breaks, break it further (i.e. beyond repair) and just get a brand new one.

On a semi-related note, I worked at Best Buy (in their Mobile Department no less) for about a month and all they did was fawn over the HTC Hero and the Motorola Droid.  They were pretty awful.

make sure you never let Sprint swap your phone, the warranty you got from best buy is tied to that MEID. When I used to work on the retail side of the house, customers would bring in phones to be replaced, and then when then went to WorstBuy to use their warranty on the replacement handset that we gave them, they were told that the warranty is now null and void because they exchanged @ the sprint store. Ultimately, the customer would return to the store bitching up a storm because they never told us they had an additional warranty, knowing we would send them up to best buy, but they didnt want to wait months to get their phone fixed.

Long story short...I would never buy a handset from BestBuy, and If Circuit City hadn't closed, i wouldn't buy anything else there either, they suck

I always buy my phones at best buy because of the fact the rebates there are instant, but i would never buy insurance from bestbuy i always get my insurance threw sprint(asurion).

i have always had sprints insurance from back in nextel days, but when the deductible jumped to $150 on the moment last year i decided to get bb's $10 a month....well that turned out to be a huge mistake and now i am going to work on getting that money back and sign up to sprints open enrollment this month

agreed sprint has been great, i just wasnt happy with the teir 2 deductible being $150.....and also the monthly fee has double since my old nextels

but lesson learned, either i will be getting a full refund on the "black tie protection" about $45 so far or i will get a new moment in store without sending mine out again

they did try and fix it.....for 3 weeks!! i dont care what a contract says, as far as im concerned they broke that contract by sending me my phone back in the same exact condition.....imho they didnt touch my phone for 3 weeks

i get my way and i will this time around also

corporate best buy is in for a rude awakening monday morning