Sprint considers these devices throw away and would not be served well financially by investing and supporting the current Hero and Moment given how their stock is pummeling.
More importantly is that Sprint feels you (the customers) are throw-away and disposable. That's how they lost 80,000 subscribers over a very short period. Crappy service, faulty devices, and marginal coverage.
In the Telcom industry it is a rough number that each customer costs between $300 - $400 to secure the cost to acquire a customer).
Of course, after 2 years, or 10 years, you are treated no better by Sprint. If you buy the phones through them you really do not receive any discount as the prices are jacked up much higher than the 5-6 alternate sourced options for the same phone without having been a loyally screwed customer of long-standing.
I've been with Sprint since they were a company - more than 20 years. Since being a cell carrier, more than 10 years. I've caluclated that it has actually cost me money to remain loyal to Sprint.
I have to ask....if you hate Sprint and the Moment is such a bad phone why did you buy it and subscribe to Sprint's service. There are three other big companies and countless small ones to choose from. Almost every post you have made thus far seems to trash them. I understand that sprint can piss you off, but dude scale it back a little.