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Topic: Phone Shuts off and Stays on the Glowing Samsung Logo  (Read 2591 times)
MindlessMonkey
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« on: January 19, 2011, 11:13:05 PM »

Help.. anybody....
My phone shuts off and then stays shut off unless I take out the battery and then put it in again. I hold the end button and the phone starts up and the little white samsung logo comes up and so does the loading bar. The problem is the glowing Samsung logo. It stays there and acts like it is loading and then the screen goes black and then it comes back up again, and it repeats. I have tried leaving the battery out of it for a period of time, I've tried connecting the charger and leaving it off while it charges. But it stays like this for a half hour or more.. I just don't even know. I am probably going to have to take it into the Sprint store.. Just want to know if anyone else has had this infuriating problem... Sad

Thanks!
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yourm0m1
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« Reply #1 on: January 20, 2011, 08:03:54 AM »

is the phone stock? as in no custom roms/rooted?? this is known as a "bootloop" and usually happens during a bad flash....you should be able to just reflash the latest update from sprint.com/downloads for the samsung moment or like you said just take it to the sprint store and they will do the same.

the phone is going to be wiped.....your contacts and calendar should be saved with your google account if you had it turned on to auto sync
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