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Topic: Cant update my PRL.Profile or Firmware  (Read 6621 times)
STLRFAN78
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« on: March 05, 2010, 05:37:57 PM »
i keep getting an error message everytime i try and update my PRL and Profile....was saying "connection error" ( when i HAD a connection) ...chatted with a sprint rep. online and he tried something, and i was getting a " internal error" message....i just pulled the batter again,and know i'm getting a :" unknown error" message.

the sprint guy sait to take it to a repair center to have them diag. it.

anyone have this problem?

btw, my Moment is 1 month old,and came with the CL14 already on it.
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hokansoc
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« Reply #1 on: March 05, 2010, 07:16:23 PM »
Can you access the internet and everything already? If so, then it doesn't really matter if you can update those. The only time you need to update your profile is if you don't have data access and you should.
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STLRFAN78
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« Reply #2 on: March 05, 2010, 09:33:53 PM »
Yes...no prob. On internet or anything else....I was able to do those updates when I got the phone a month ago....now I get internal error message when I try.  So I shouldn't worry about updating prl profile or firmware?
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hokansoc
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« Reply #3 on: March 06, 2010, 03:40:58 AM »
Quote from: STLRFAN78 on March 05, 2010, 09:33:53 PM
Yes...no prob. On internet or anything else....I was able to do those updates when I got the phone a month ago....now I get internal error message when I try.  So I shouldn't worry about updating prl profile or firmware?

Nah don't worry about it. You can't actually update the firmware through that menu... the only firmware updates will be done through the computer... and the Prl and Profile don't matter unless you're having internet issues. So it's nothing to worry about.
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STLRFAN78
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« Reply #4 on: March 06, 2010, 02:59:13 PM »
Cool....thanks ! Iwont worry bout it!
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Amexus
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« Reply #5 on: March 20, 2010, 07:54:58 PM »
Quote from: hokansoc on March 06, 2010, 03:40:58 AM
Quote from: STLRFAN78 on March 05, 2010, 09:33:53 PM
Yes...no prob. On internet or anything else....I was able to do those updates when I got the phone a month ago....now I get internal error message when I try.  So I shouldn't worry about updating prl profile or firmware?

Nah don't worry about it. You can't actually update the firmware through that menu... the only firmware updates will be done through the computer... and the Prl and Profile don't matter unless you're having internet issues. So it's nothing to worry about.

Please assist me in understanding this situation. I currently have a Zefie 14.3 kernel running on my device. Whenever I attempt to Update Profile, Firmware and/or PRL, the EV(D) icon disappears and the above mentioned error message appears. Yes, I can connect to internet services without fail usually under normal circumstances. However, after the attempts to update any of the aforementioned options I have to wait until the EV(D) icon reappears to connect to any data services. The wait time varies between 15-seconds to 30-seconds.

If the 2.1 update is going to be OTA will this issue I am having hinder the ability to update the device? Lastly, should I be aware of any issues involving an incorrect kernel flashing which may be the cause of this? Thanks in advance.
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maylea
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« Reply #6 on: March 21, 2010, 09:40:36 AM »
If you used that update program called Device Self Service 1.1  it won't work.  You have to go Menu---Settings---About Phone---System Updates---Update PRL.  And there you go.  After I updated the PRL my locks on towers got better.
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Amexus
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« Reply #7 on: March 21, 2010, 06:22:13 PM »
Quote from: maylea on March 21, 2010, 09:40:36 AM
If you used that update program called Device Self Service 1.1  it won't work.  You have to go Menu---Settings---About Phone---System Updates---Update PRL.  And there you go.  After I updated the PRL my locks on towers got better.



Are you addressing the original post(er)? Or me? If me, this doesn't apply/work. Thanks for the assistance though. If not for me I will shut up..now.
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yourm0m1
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« Reply #8 on: March 21, 2010, 08:43:05 PM »
amexus.....its almost guaranteed 2.1 will not be an OTA update

as far as the EVDO icon taking seconds to reappear that is normal.....once the data profile is updated the radio must reset, it should tell you this on-screen

there is NO reason to do any of the updates in that menu UNLESS you are having issues....dont just do it willie nillie
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Amexus
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« Reply #9 on: March 21, 2010, 08:48:41 PM »
Quote from: yourm0m1 on March 21, 2010, 08:43:05 PM
amexus.....its almost guaranteed 2.1 will not be an OTA update

as far as the EVDO icon taking seconds to reappear that is normal.....once the data profile is updated the radio must reset, it should tell you this on-screen

there is NO reason to do any of the updates in that menu UNLESS you are having issues....dont just do it willie nillie

Understood on all accounts. I do not get the on-screen message however. And yes, you are correct regarding the unnecessary use of the function (update). I was doing so for my personal testing following kernel flashing (root). I wanted to know if the device could/would still connect with Sprint server(s) via that menu. Thank you very much for the clarification(s). I do not have any issues involving data etc. Cheers!
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maylea
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« Reply #10 on: March 22, 2010, 10:37:32 AM »
Amex:  for the original post.  The phone won't let you update the prl if there is no update so nothing will happen if you are exploring the lower level menus. The prl should be updated if there is an update out there.  My phone came with a very outdated prl. 
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Amexus
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« Reply #11 on: March 22, 2010, 07:50:47 PM »
Quote from: maylea on March 22, 2010, 10:37:32 AM
Amex:  for the original post.  The phone won't let you update the prl if there is no update so nothing will happen if you are exploring the lower level menus. The prl should be updated if there is an update out there.  My phone came with a very outdated prl. 

Understood. Thank you for the insight.
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insub
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« Reply #12 on: July 05, 2010, 01:47:14 PM »
Quote from: maylea on March 21, 2010, 09:40:36 AM
If you used that update program called Device Self Service 1.1  it won't work.  You have to go Menu---Settings---About Phone---System Updates---Update PRL.  And there you go.  After I updated the PRL my locks on towers got better.


This was exactly the fix for my situation regarding PRL update with an error message ending in "Error: Internal error". After trying the update from Settings I find out that I'm already up to date. Thanks Maylea.
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